Business Details
Emergency
services
Emergency Damage Restoration Services in Lihue, HI
Rescue Services has been serving Kauai for over 30 years, specializing in emergency water, fire, and mold damage restoration. Partnering with Premier Restoration Hawaii in 2021 expanded our capacity to handle disasters of any scale while maintaining our commitment to personalized service. Our team utilizes cutting-edge technology and IICRC-certified expertise to provide thorough mitigation, cleaning, and reconstruction. Headquartered in Lihue, we deploy island-wide technicians for immediate response to residential and commercial properties.With decades of experience addressing Kauai's unique climate challenges, we prioritize treating every project as if it were our own home. Our founder Mike Wallace remains actively involved as General Manager, ensuring continuity of our core values: technical excellence, transparent communication, and community-focused service. We work directly with insurance providers to streamline claims processes while maintaining strict adherence to safety protocols and industry standards.
Services
Water Damage Restoration
Fire Damage Repair
Mold Removal
Flood Extraction
Storm Damage Cleanup
Highlights and features
- We offer 24/7 emergency response with immediate technician deployment
- Our team includes IICRC-certified mold remediation specialists
- We utilize infrared scopes and industrial drying equipment
- Locally owned with 30+ years of Kauai-specific experience
- We maintain direct partnerships with major insurance providers
Associations and certifications
- IICRC
What people say
Knowledgeable, professional
Quick response
Dependable, knowledgeable
On time and on budget
Incredible service and effective solutions
Services
Water Damage Restoration
Our IICRC-certified technicians provide comprehensive water damage restoration using industrial extraction equipment and moisture mapping technology. We specialize in drying, sanitizing, and restoring properties affected by flooding, pipe bursts, and storm damage. With immediate 24/7 response capabilities, we minimize structural damage and prevent mold growth through systematic mitigation processes.
Fire Damage Repair
We offer complete fire damage restoration services including soot removal, odor elimination, and structural repairs. Our team employs specialized cleaning techniques for smoke-damaged contents and follows strict safety protocols during property stabilization. With experience handling insurance claims for commercial and residential properties, we coordinate deodorization and reconstruction to restore buildings to pre-loss condition.
Mold Removal
Our certified specialists conduct thorough mold inspections using moisture detection equipment to identify hidden infestations. We implement containment barriers and HEPA filtration systems during removal processes, following EPA guidelines for safe mold abatement. With expertise in Hawaii's tropical climate challenges, we address both visible mold growth and airborne spore contamination in residential and commercial environments.
Flood Extraction
We deploy high-capacity pumps and industrial drying systems for rapid floodwater removal. Our technicians use thermal imaging to detect hidden moisture in walls and flooring, preventing secondary damage. With experience handling hurricane-related flooding and plumbing emergencies, we prioritize structural drying before initiating reconstruction to ensure complete property recovery.
Storm Damage Cleanup
Our emergency response team addresses all types of storm-related property damage including roof leaks, wind damage, and water intrusion. We provide board-up services, debris removal, and structural drying using commercial-grade equipment. With capacity to handle large-scale incidents, we coordinate with insurance adjusters while maintaining 24/7 availability for urgent storm damage situations.
People
Mike Wallace
Founder & Owner
With over 30 years of Kauai restoration experience, Mike founded Rescue Services in 2012 after establishing The Professionals window cleaning business. He oversees operations as General Manager, leveraging his construction expertise and community connections to maintain exceptional service standards.
Sydney Pimentel
Office Manager
Sydney coordinates customer service operations with hospitality industry expertise. She manages communication between technicians and clients, ensuring smooth project execution and maintaining the company's commitment to personalized service through her leadership in administrative operations.
Clancy Doorish
Reconstruction Manager
A 17-year veteran of the company, Clancy directs reconstruction projects with generational construction knowledge from his family background. His expertise in masonry and structural repairs ensures quality restoration work that meets both safety standards and client expectations for property recovery.
Justin Pimentel
Mitigation Manager
As a Kauai native with a decade of experience, Justin leads water mitigation efforts using advanced drying technology. His technical proficiency in emergency response combines with local knowledge to deliver efficient property damage solutions while maintaining strong client relationships.
Wes Umakoshi
Mold Remediation Manager
IICRC-certified mold specialist Wes directs remediation projects with precision. His expertise in identifying hidden mold sources and implementing containment protocols ensures complete removal while maintaining indoor air quality standards during the restoration process.
Questions
What types of emergency services do you provide?
We offer 24/7 water damage restoration, fire damage repair, mold remediation, flood extraction, and storm damage cleanup services for residential and commercial properties across Kauai.
How quickly can you respond to emergencies?
Our technicians are available immediately with island-wide deployment capabilities. We typically arrive within hours of initial contact to begin mitigation and assessment processes.
Are your technicians certified?
Yes, our team includes IICRC-certified specialists in water damage restoration and mold remediation who maintain current industry training and safety certifications.
Do you work with insurance companies?
We collaborate directly with major insurance providers to streamline claims processing, providing detailed documentation and cost estimates to facilitate smooth policyholder experiences.
What areas do you service?
We primarily serve Kauai Island with specialized equipment and personnel strategically located to ensure rapid response to all regions including Lihue, Poipu, and Princeville areas.
How do you handle mold issues?
Our certified specialists conduct comprehensive inspections using moisture detection tools, implement containment barriers, and follow strict EPA protocols for safe mold removal and air quality restoration.
