Business Details
45 Years
experience
Emergency
services
Trusted Water & Fire Damage Restoration in Dubuque, IA
Service Pro Restoration has been serving Dubuque, IA since 1981, providing comprehensive water, fire, and smoke damage restoration services. As a family-owned business, we prioritize empathy and urgency in every emergency response, operating 24/7 with a team of IIRC-certified professionals. Our expertise spans over four decades, utilizing state-of-the-art technology for water extraction, mold remediation, and structural reconstruction. We specialize in direct insurance billing, simplifying claims processes for clients while maintaining transparent pricing tied to zip codes. Our commitment to quality extends to using hospital-grade antifungal treatments and advanced drying equipment to ensure complete moisture removal.With a proven track record of restoring homes to pre-loss conditions, we combine industry-leading methods like the Esporta Wash System with personalized service. Our technicians monitor moisture levels throughout the process, guaranteeing timely and effective restoration. Recognized by major insurance providers, we offer flexible payment plans for uninsured losses while maintaining a 2-hour emergency response window across Dubuque. Our leadership team, including President Jason Smith and Vice President Samantha Smith, oversees every project to ensure client satisfaction and operational excellence.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Removal
Reconstruction & Roofing
Emergency Services
Details
- Year established: 1981
Highlights and features
- We have over 40 years of experience in residential damage restoration.
- Our team provides 24/7 emergency response within a 2-hour window.
- IIRC-certified technicians use hospital-grade antifungal treatments.
- Direct insurance billing simplifies claims with major providers.
- Advanced moisture detection equipment ensures complete drying.
Associations and certifications
- IIRC
What people say
24/7 emergency response
2-hour arrival
Thorough drying
Insurance coordination
Professional team
Services
Water Damage Restoration
Our water damage restoration service begins with immediate water removal using industrial pumps, followed by complete drying with thermal imaging cameras and moisture meters. We replace damaged carpet padding with matching samples and apply hospital-grade antifungal treatments to prevent mold growth. Advanced drying equipment ensures moisture elimination from hard-to-reach areas, restoring homes to pre-loss conditions within 24-48 hours.
Fire Damage Restoration
We specialize in fire and smoke damage restoration using HEPA filtration systems and ozone generators to remove soot particles. Our process includes structural cleaning with pH-neutral agents, content restoration through ultrasonic cleaning, and odor elimination with thermal fogging. Specialized equipment recovers water-damaged electronics and documents, while coordinating directly with insurance adjusters for seamless claims processing.
Mold Removal
Our mold removal service employs negative air pressure containment chambers and antimicrobial treatments to eliminate spores. We use moisture mapping technology to identify hidden growth areas and apply EPA-registered fungicides for permanent eradication. Post-remediation air quality testing ensures complete spore elimination, with documentation provided for insurance purposes and future property transactions.
Reconstruction & Roofing
We offer full reconstruction services including drywall replacement, flooring installation, and roof repairs after disasters. Our licensed contractors use insurance-approved materials to match original specifications, with project managers coordinating timelines and inspections. We handle complete rebuilds from foundation to roof, ensuring code compliance and structural integrity while maintaining aesthetic consistency with pre-damage conditions.
Emergency Services
Our 24/7 emergency service guarantees dispatch within 15 minutes and on-site arrival within 2 hours for water, fire, or mold emergencies. Trained technicians carry portable extraction units and dehumidifiers in response vehicles, enabling immediate mitigation before formal claims processing. This rapid response prevents secondary damage and reduces overall restoration costs through early intervention.
People
Jason Smith
President
Jason Smith leads Service Pro Restoration with 20+ years of experience in disaster recovery. He oversees quality control and insurance partnerships while maintaining hands-on involvement in complex restoration projects across Dubuque.
Samantha Smith
Vice President
Samantha Smith manages daily operations and client relations at Service Pro Restoration. With 18 years in the industry, she specializes in insurance claim coordination and customer service optimization for emergency situations.
Questions
What emergency services do you offer?
We provide 24/7 water, fire, and mold damage restoration with guaranteed 2-hour response times for Dubuque residents.
How do insurance claims work?
We handle direct billing with major insurers and manage the entire claims process, including documentation and adjuster communication.
What areas do you serve?
We operate throughout Dubuque, IA and surrounding counties with multiple response teams strategically located for quick access.
Do you handle mold remediation?
Yes, our certified technicians perform complete mold removal using containment chambers and EPA-registered treatments for permanent solutions.
What payment options exist?
We offer flexible payment plans for uninsured losses and accept standard insurance settlements without upfront payments.
How quickly can you respond?
Our emergency teams arrive within 2 hours of contact and begin mitigation immediately upon arrival at your property.