Business Details
11 Years
experience
Emergency
services
Trusted Phoenix Water Damage Restoration Services
Founded in 2015, Lotus Restoration Services was established by Jill Herndon and Nichole Clinger, who bring over 25 combined years of industry experience. Our company was built on a foundation of integrity, honesty, and compassion, setting a new standard in the restoration industry. We specialize in water damage restoration, mold remediation, asbestos removal, fire and smoke damage repair, and emergency plumbing services across the Phoenix metropolitan area. Our approach prioritizes client needs over unnecessary insurance claims, ensuring transparent, client-centric solutions. Certified, licensed, and insured under ROC 302017, we deploy advanced equipment and certified technicians to deliver rapid, cost-effective restoration.With 24/7 emergency availability, we serve residential and commercial clients in Phoenix, Mesa, Gilbert, Tempe, Chandler, and surrounding regions. Our teams expertise in property management and construction enables comprehensive damage assessment and mitigation, from initial evaluation to final restoration. We pride ourselves on prompt communication, meticulous documentation, and partnerships with all major insurance carriers. Community-focused and family-oriented, we combine technical excellence with a commitment to restoring both properties and peace of mind.
Services
Water Damage Restoration
Mold Remediation
Asbestos Removal
Fire Damage Repair
Emergency Plumbing
Sewage Cleanup
Biohazard Cleaning
Commercial Restoration
Residential Restoration
Structural Drying
Details
- Year established: 2015
Highlights and features
- We offer 24/7 emergency response for urgent restoration needs
- Our team has over 25 years of combined industry experience
- We work with all major insurance carriers for seamless claims
- Our technicians hold industry certifications for specialized services
- Locally owned and operated with deep community ties
Associations and certifications
- Arizona Registrar of Contractors (ROC)
What people say
Phenomenal service
Timely communication
Knowledgeable technicians
Saved our home
Excellent customer service
Services
Water Damage Restoration
Our water damage restoration service addresses sudden floods, burst pipes, and long-term moisture issues. Certified technicians use advanced equipment for water extraction, structural drying, and mold prevention. We handle insurance coordination and complete repairs to restore properties to pre-loss condition while prioritizing client communication and safety.
Mold Remediation
Professional mold remediation services identify and eliminate mold growth sources. We employ containment protocols, HEPA filtration, and antimicrobial treatments to ensure safe removal. Our process includes moisture control solutions to prevent recurrence, with detailed documentation for insurance and future reference.
Asbestos Removal
Certified asbestos removal follows strict safety protocols for residential and commercial properties. Our trained crews use containment barriers and negative air pressure systems to prevent fiber spread. We handle proper disposal and post-removal air quality testing to meet regulatory standards and ensure occupant safety.
Fire Damage Repair
Comprehensive fire damage repair includes soot removal, odor elimination, and structural restoration. We use thermal fogging and ozone treatments for smoke residue, with content cleaning and rebuilding services. Rapid response within one hour minimizes secondary damage and accelerates recovery.
Emergency Plumbing
24/7 emergency plumbing services address burst pipes, sewage backups, and water heater failures. We provide immediate leak containment, pipe repair, and water damage mitigation. Our technicians carry specialized equipment for slab leaks, RO system repairs, and other urgent plumbing issues.
People
Jill Herndon
Co-Owner
With over 20 years in property management and restoration, Jill co-founded Lotus Restoration to prioritize client needs over insurance claims. She specializes in rapid damage assessment and community engagement, balancing technical expertise with compassionate service.
Nichole Clinger
Co-Owner
Nichole brings extensive field experience from Mesa restoration companies. Her focus on client communication and hands-on project management ensures efficient, transparent service. She combines technical knowledge with a commitment to helping families during crises.
Questions
What emergency services do you offer?
We provide 24/7 water damage, fire restoration, mold remediation, and plumbing repair services with one-hour response times across Phoenix metro.
Do you work with insurance companies?
Yes, we coordinate directly with all major insurance carriers for claims processing and documentation.
Are your technicians certified?
Our team holds industry certifications for water damage, mold remediation, and asbestos removal under ROC 302017 licensing.
What areas do you serve?
We operate throughout Phoenix, Mesa, Gilbert, Tempe, Chandler, and surrounding Arizona communities.
How do you handle mold issues?
We identify moisture sources, perform containment, and use HEPA filtration for safe mold removal while preventing recurrence.
Can you help with commercial properties?
Yes, we offer tailored restoration solutions for commercial buildings including water damage, fire repair, and asbestos removal.
