Business Details
Emergency
services
Trusted Damage Restoration Services in Truckee, CA
At 911 Restoration of Truckee, we are a family-owned business dedicated to providing compassionate and professional disaster recovery services to the Lake Tahoe area. Founded by a brother and sister team, Chris and Dana Poulin, our company combines decades of hands-on experience with a commitment to personalized service. Chris began his career in window cleaning at 18 and transitioned into water damage restoration, earning certifications in property disaster recovery. Dana brings expertise in business operations and accounting, ensuring our company maintains stability while delivering exceptional service. We specialize in water damage restoration, mold removal, fire damage recovery, and commercial restoration, utilizing state-of-the-art equipment and certified technicians.Our 24/7 emergency response guarantees arrival within 45 minutes of your call, and we work closely with insurance providers to simplify claims processes. With over 50 years of combined experience, we prioritize transparency, no hidden fees, and building lasting relationships with our clients. Our goal is to restore properties to their pre-damage condition while providing peace of mind during challenging times. We serve Truckee, Incline Village, Kings Beach, and surrounding areas, offering free visual inspections for property owners. Our team's expertise in seasonal preparednessfrom winter pipe insulation to summer rain gutter maintenanceensures comprehensive protection for your property year-round.
Services
Water Damage Restoration
Mold Removal
Fire Damage Restoration
Disaster Restoration
Commercial Restoration
Highlights and features
- 24/7 emergency response with 45-minute arrival guarantee
- Certified technicians with advanced restoration equipment
- Family-owned with 50+ years of combined industry experience
- Comprehensive services covering water, fire, mold, and commercial restoration
- Direct insurance claim assistance and documentation support
What people say
Excellent job quality
24/7 emergency response
Insurance claim assistance
Professional documentation
Quick damage mitigation
Services
Water Damage Restoration
Our water damage restoration service addresses burst pipes, flooding, and roof leaks using industrial pumps and dehumidifiers. We extract standing water, dry affected materials, and prevent mold growth through antimicrobial treatments. Certified technicians complete structural drying within 24-48 hours, restoring properties to pre-damage condition while documenting progress for insurance claims.
Mold Removal
Professional mold removal services identify and eliminate all visible and hidden mold colonies. We use HEPA filters, antimicrobial solutions, and containment barriers to prevent spore spread. Post-remediation verification ensures complete eradication, with structural repairs addressing moisture sources to prevent recurrence. Our process meets EPA guidelines for safe, long-term mold control.
Fire Damage Restoration
Fire damage restoration includes debris removal, smoke odor elimination, and structural repairs. Thermal fogging and ozone treatments neutralize lingering odors while specialized cleaning restores surfaces. We document damage for insurance claims and coordinate temporary board-up solutions before complete rebuilding of affected areas.
Disaster Restoration
24/7 disaster restoration services handle storm damage, sewage backups, and natural catastrophes. Rapid response teams assess damage, create restoration plans, and begin mitigation within 45 minutes of dispatch. Services include temporary stabilization, content cleaning, and complete property reconstruction following industry safety standards.
Commercial Restoration
Commercial restoration minimizes business interruption through rapid water extraction and structural drying. We prioritize critical operations areas, protect inventory, and document damage for business interruption insurance claims. Our technicians work after-hours to reduce disruption, restoring office environments while maintaining data security and equipment functionality.
People
Chris Poulin
Owner/Operator
Started window cleaning at 18, transitioned to water damage restoration, and earned IICRC certifications. Brings 30+ years of field experience and seasonal property maintenance expertise to every project.
Dana Poulin
Co-Owner/Operations
Combines accounting expertise with hands-on restoration experience. Manages business operations while assisting with complex mold and water damage projects, ensuring financial transparency and service quality.
Questions
What services does 911 Restoration offer?
We provide water damage restoration, mold removal, fire damage repair, disaster recovery, and commercial property restoration services with 24/7 emergency availability.
How quickly do you respond to emergencies?
Our team arrives within 45 minutes of your call, 24 hours a day, 7 days a week for urgent restoration needs.
Do you work with insurance companies?
Yes, we document damage thoroughly and assist with insurance claims processing to simplify your recovery experience.
What areas do you serve?
We serve Truckee, Incline Village, Kings Beach, Tahoe City, Soda Springs, Susanville, Quincy, and surrounding communities.
Are your technicians certified?
Our team holds IICRC certifications in water damage restoration and mold remediation, ensuring professional service standards.
Can you handle commercial restoration projects?
Yes, we specialize in minimizing business disruption through rapid commercial property restoration and after-hours service options.
