Business Details
Emergency
services
Trusted Water, Fire, and Mold Damage Restoration Services
At Five Star Restoration, we operate as a family-run business dedicated to helping homeowners recover from water, fire, and mold damage. Our mission centers on providing comprehensive restoration services while guiding clients through the complexities of insurance claims and repairs. With a foundation built on integrity and compassion, we prioritize treating every home and family as if they were our own. Our team combines technical expertise with personalized support, ensuring properties are restored to safe, livable conditions. We emphasize transparency in all communications, advocating for homeowners rather than insurance companies.Through continuous training and industry certifications, we maintain high standards of service quality. Our commitment extends beyond immediate repairs, offering a two-year workmanship warranty and ongoing support for future needs. By integrating modern restoration methods with empathetic service, we aim to alleviate stress during challenging times. Our vision is to redefine industry standards by placing families first in every decision and action.
Services
Water Damage Restoration
Fire & Smoke Damage Restoration
Mold Remediation
Reconstruction Services
Board-Up Services
Vehicle Impact Restoration
Renovation & Remodeling
Contents Cleaning
Highlights and features
- Family-run business prioritizing homeowner needs over insurance interests
- Certified technicians available 24/7 for emergency restoration services
- Two-year workmanship warranty on all restoration projects
- Licensed, insured professionals guiding insurance claim processes
- Industry-certified safety protocols for mold and hazardous material remediation
Associations and certifications
- IICRC
What people say
24/7 emergency response
Compassionate insurance guidance
Thorough mold remediation
Professional project management
Two-year warranty coverage
Services
Water Damage Restoration
Emergency water extraction and mitigation services address structural damage from leaks or flooding. Our process includes moisture mapping, drying, and dehumidification to prevent mold growth. Technicians use industrial equipment to restore properties to pre-damage condition while coordinating insurance claims documentation.
Fire & Smoke Damage Restoration
Comprehensive fire damage recovery includes soot removal, odor elimination, and structural repairs. We employ air scrubbers and ozone treatments to purify indoor environments. Our team handles content cleaning, board-up services, and complete rebuilds while navigating insurance requirements for fire-related claims.
Mold Remediation
Professional mold inspection identifies contamination sources through environmental testing. Certified technicians implement containment protocols during removal, followed by structural drying and preventive treatments. We follow industry safety standards to eliminate health hazards and prevent regrowth in residential properties.
Reconstruction Services
Full-scale reconstruction transforms damaged properties to pre-loss condition. Our services cover drywall repair, flooring replacement, cabinetry installation, and interior/exterior renovations. Project managers coordinate material selections and ensure code-compliant rebuilds while maintaining communication throughout the restoration timeline.
Board-Up Services
Temporary weatherproofing secures properties with damaged windows, doors, or walls. We install protective boarding to prevent further intrusion during restoration periods. This service stabilizes structures against environmental elements while permanent repairs are arranged and executed.
People
Kevin Gray
Co-Founder
As co-founder, Kevin leads with hands-on experience in residential restoration. He focuses on operational excellence and client advocacy, ensuring every project reflects the company's family-first values through transparent communication and quality workmanship.
Kristen Gray
Co-Founder
Kristen co-founded the company to provide compassionate restoration solutions. She oversees client relations and service delivery, emphasizing homeowner support during stressful recovery processes while maintaining high industry standards.
Matt Barkley
Repairs Production Manager
Managing production operations, Matt coordinates repair teams to ensure timely, quality restoration. His focus on efficient project execution maintains client satisfaction through adherence to schedules and technical excellence in home rebuilding.
Daniel Ochoa
Director of Mitigation Services
Daniel leads emergency response teams with expertise in damage assessment and mitigation strategies. He ensures rapid deployment of resources during critical initial phases while maintaining compliance with safety protocols and restoration standards.
Erica Henderson
Business Development Officer
Erica connects with clients to understand their restoration needs while expanding community partnerships. She focuses on creating positive customer experiences through personalized guidance during insurance claim processes and service coordination.
Questions
What immediate steps should I take after discovering water damage?
Shut off electricity and water sources, remove standing water, document damage with photos, and contact certified professionals immediately to prevent mold growth.
How does the restoration process begin once I call?
A certified technician arrives within 60-90 minutes to assess damage, moisture-map affected areas, and provide mitigation options while coordinating insurance claims documentation.
What does mold remediation include?
Mold remediation involves inspection, containment protocols, targeted removal, structural drying, and preventive treatments following industry-certified safety standards to ensure complete elimination.
How does fire and smoke damage restoration work?
We remove soot residue, deodorize spaces using air scrubbers, perform structural repairs, and address water damage from firefighting while coordinating with insurance adjusters throughout the process.
Can you handle multiple types of damage at once?
Our certified technicians assess and restore combined water, fire, and mold damage in a single visit, ensuring comprehensive property stabilization and safety.
What makes your home restoration approach different?
We combine technical expertise with personalized homeowner support, guiding families through assessment to final repairs while offering a two-year warranty on all workmanship.
