Business Details
26 Years
experience
Emergency
services
Open 24/7
always available
Trusted Damage Restoration Services in Greensboro, NC
1st Aide Restoration was founded in May 2000 by Doug and Cheri Watkins on the principles of honesty, integrity, and exceptional service. We specialize in emergency disaster restoration, offering comprehensive solutions for water damage, fire damage, mold remediation, and storm damage. Our team includes IICRC-certified technicians and Certified Restorers recognized by the Restoration Industry Association, with over 50 years of combined experience in the restoration and construction industries.We maintain an A+ rating with the Better Business Bureau and adhere to EPA Lead Safe Practices, ensuring compliance with the highest industry standards. Our commitment to customer care is reflected in our 24/7 emergency response, transparent communication, and dedication to restoring properties to pre-loss condition while prioritizing client well-being and satisfaction.
Services
Water Damage Restoration
Fire Damage Repair
Mold Remediation
Storm Damage Cleanup
Commercial Carpet Cleaning
Smoke Damage Cleaning
Flood Damage Restoration
Emergency Board-Up
Insurance Claim Repairs
Lead-Safe Services
Details
- Year established: 2000
Highlights and features
- We offer 24/7 emergency disaster response with rapid on-site arrival.
- Our team includes IICRC-certified technicians and RIA-certified restorers.
- Maintain an A+ rating with the Better Business Bureau for customer trust.
- Over 50 years combined experience in restoration and construction expertise.
- Provided honest assessments, including free roof inspections with no obligation.
Associations and certifications
- IICRC
- Better Business Bureau
- Restoration Industry Association (RIA)
- EPA Lead Safe Certified
- RRP Certified
What people say
Great in taking care of our needs
Professionalism of Doug and crew
Completed the work on time
Exceptional employees
Honesty
Services
Water Damage Restoration
Our water damage restoration service addresses emergency water removal, structural drying, and complete property restoration. We utilize industrial-grade equipment to extract standing water and dry affected areas within 3 days. Certified technicians follow EPA-approved protocols for biocide application and mold prevention, ensuring safe and thorough recovery for residential and commercial properties.
Mold Remediation
Professional mold remediation includes source identification, containment, and complete spore elimination. Our certified specialists use HEPA filtration and antimicrobial treatments to address mold-related health risks. We prioritize moisture source elimination to prevent recurrence, following strict safety standards for residential and commercial environments while maintaining indoor air quality.
Fire Damage Repair
Fire damage repair encompasses emergency board-up, smoke odor removal, and structural restoration. Our team performs content cleaning, soot removal, and rebuilding services using industry-certified methods. We coordinate with insurance providers and implement safety protocols for hazardous material handling, ensuring comprehensive recovery from fire-related destruction.
Storm Damage Cleanup
24/7 storm damage response includes roof tarping, tree debris removal, and structural drying. We address hail, wind, and water damage while implementing temporary protection measures. Our services cover complete property restoration with insurance claim coordination, focusing on rapid mitigation to prevent secondary damage and ensure structural integrity.
Commercial Carpet Cleaning
Commercial carpet cleaning services feature hot water extraction, stain removal, and protective treatments. We offer tiered packages (Platinum, Gold, Silver) with furniture handling options and spot warranties. Our technicians clean all fiber types including wool and oriental rugs, providing on-site and off-site cleaning solutions for businesses and property managers.
People
Doug Watkins
Founder
With 30+ years in construction and 18 years specializing in restoration, Doug Watkins co-founded 1st Aide Restoration to prioritize customer trust through honest service and technical expertise in disaster recovery.
Cheri Watkins
Co-Founder
Cheri Watkins established 1st Aide Restoration with a focus on ethical business practices, combining operational leadership with a commitment to community-focused disaster restoration services since 2000.
Questions
What emergency services do you offer?
We provide 24/7 emergency response for water damage, fire damage, mold infestations, and storm damage with immediate on-site assessment and mitigation services.
Are your technicians certified?
Yes, our team includes IICRC-certified technicians and Certified Restorers recognized by the Restoration Industry Association, with specialized training in all major damage categories.
How do you handle insurance claims?
We work directly with insurance providers to document damage, manage repairs within policy limits, and ensure transparent communication throughout the restoration process.
What areas do you service?
We serve Greensboro, High Point, Burlington, Kernersville, and surrounding North Carolina areas for both residential and commercial restoration needs.
What mold remediation process do you use?
Our process includes moisture source elimination, HEPA-filtered containment, spore removal, and antimicrobial treatment to ensure complete mold elimination and prevention.
Do you offer commercial cleaning services?
Yes, we provide commercial carpet cleaning with three service tiers, including specialized cleaning for oriental rugs and large-scale facilities.
