Business Details
Emergency
services
Open 24/7
always available
Emergency Damage Restoration Services in the Carolinas
PRG delivers an unmatched level of commitment evident in everything we do. We pride ourselves on being accountable, communicating exceedingly well, providing innovative solutions, and relentlessly pursuing superior results. With over 50 combined years of experience in construction and emergency restoration services, we are the area's go-to resource for disaster recovery in Charlotte and the greater Carolinas region. Our team holds IICRC certifications and RIA licenses, ensuring technical expertise in water damage restoration, fire damage repair, and storm recovery.As a BBB-accredited business and locally owned operation, we emphasize transparency, rapid response within 2 hours, and direct billing to insurance companies. Our community involvement extends through partnerships with local organizations, reflecting our core value of 'Always Serving' those in need.
Services
Water Damage Restoration
Fire Damage Restoration
Storm Damage Repair
Mold Remediation
Structural Drying
Sewage Cleanup
Board Up Services
Asbestos Removal
Biohazard Cleanup
Commercial Construction
Highlights and features
- We offer 24/7 emergency services with 2-hour rapid response times.
- Our team holds IICRC certifications for professional restoration standards.
- Over 50 combined years of experience in Carolinas disaster recovery.
- Direct billing to insurance companies simplifies client financial processes.
- Locally owned with deep community ties and regional expertise.
Associations and certifications
- BBB
- IICRC
- RIA
Services
Water Damage Restoration
Our IICRC-certified technicians provide 24/7 water damage restoration services in Charlotte and surrounding areas. Using state-of-the-art drying equipment, we extract standing water, dry affected materials, and restore properties to pre-loss condition. Our process includes moisture mapping to identify hidden damage and prevent mold growth, with daily monitoring until complete dryness is achieved.
Fire Damage Restoration
We offer comprehensive fire damage restoration services covering structural repairs, smoke odor removal, and content cleaning. Our team coordinates with insurance companies to ensure full documentation and handles both immediate safety measures and long-term rebuilding. Specialized techniques include soot removal, HVAC cleaning, and odor elimination to restore habitability.
Storm Damage Repair
PRG provides emergency storm damage repair services including tree removal, roof tarping, and water extraction. Our crews work 24/7 to secure properties, prevent further damage, and restore structures affected by wind, hail, or flooding. We coordinate with insurance adjusters to streamline the claims process for homeowners and businesses.
Mold Remediation
Our mold remediation specialists identify and eliminate mold at the source using industry-approved containment and removal techniques. We address moisture sources to prevent recurrence and restore affected areas to safe conditions. Services include air quality testing and documentation for insurance purposes.
Board Up Services
We provide emergency board-up services to protect properties from further damage after storms or water intrusion. Our team installs secure plywood coverings for broken windows, doors, and roof openings, preventing unauthorized access and weather-related damage during restoration.
Questions
Does homeowners insurance cover water damage?
Coverage depends on the cause. Sudden incidents like burst pipes are typically covered, while gradual leaks or floods may require additional riders. We assist with documentation for insurance claims.
How long does water damage restoration take?
Drying typically takes 3+ days depending on materials and damage extent. We use moisture meters to ensure complete dryness before reconstruction begins, preventing future mold issues.
Can I stay in my home during fire restoration?
Safety depends on damage severity. We recommend temporary relocation if utilities are disconnected or significant smoke contamination exists. Our team works quickly to restore habitability.
What immediate steps should I take after storm damage?
Document damage with photos, remove valuables from affected areas, and contact PRG immediately. Avoid entering unsafe spaces until professionals assess structural integrity.
Do you handle insurance claims directly?
Yes, we work directly with insurance companies to document damage, provide repair estimates, and ensure proper coverage for restoration work. We bill insurance directly when possible.
